Good news for all Safaricom subscribers. You can now enjoy an extra minute in case of a call drop while on network. For safaricom and Safaricom subscribers alone!
The mobile operator yesterday launched a service that will see its callers refunded for an extra minute talk time to compensate inconvenience caused while on the network by call drops.
This service seeks to gather for the complaints of the customers over the quality of network and set it apart from other mobile service providers in a highly competitive market.
Speaking at the launch yesterday, Safaricom's Chief Executive Officer Bob Collymore said the company has been working on the service for about five weeks and is now set to be active.
"we have piloted the service for about five weeks now and every caller will have a maximum of five refunds a day of a maximum of 60 second each refund," says Collymore.
The
company launch three products yesterday namely: Safaricom guarantee; My
data manager; and My subscription manager. it says the three products
are aimed at returning the power to decide when a call or data plan is
disconnected.Every time a call is disconnected, the mobile operator will send a short message with an apology and a refund of 60 seconds talk time.
source: http://www.standardmedia.co.ke/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
I'm really impressed with the way Safaricom is run because they always come up with incentives which rewards their customers which other internet service providers fail to provide. This makes them remain ahead of their competitors.
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